FAQs

Frequently Asked Questions

1. When will my order ship, and what’s the cutoff time?
We ship every Monday, Tuesday, and Wednesday to ensure your cookies arrive fresh and fabulous. Orders placed by 4PM ET on a shipping day will be sent the following shipping day. For example, an order placed by 4PM on Monday will ship Tuesday. Orders placed after 4PM ET on Wednesday will ship the following Monday to maintain peak freshness.

2. How long will my cookies stay fresh?
Smooch cookies are made with premium ingredients and no preservatives. For optimal taste and texture, enjoy within 5–7 days of delivery—refrigerate or freeze to savor later.

3. Do you offer gift messages?
Yes! Every Smooch box is designed for gifting. You can include a personalized message at checkout, handwritten and tucked inside your beautifully wrapped package.

4. Can I send Smooch to multiple addresses?
Absolutely. For bulk or multi-address orders (perfect for client gifts or celebrations), just reach out to our team—we’re happy to help you spread the love.

5. Do you ship nationwide?
We sure do! Smooch ships anywhere in the continental U.S. via 2-day delivery to ensure every cookie arrives fresh and fabulous.

6. Do you offer corporate or client gifting?
Yes—we specialize in elevated, memorable gifts for clients, teams, and partners. From branded notes to custom flavors and packaging, we make corporate gifting effortless and elegant. Contact us for white-glove service and bulk ordering.

7. Can I order Smooch for a wedding or event?
Of course! Our cookies make stunning favors, welcome gifts, and dessert table showstoppers. We offer custom labels, packaging options, and flavors to match your celebration’s vibe. Reach out—we’d love to be part of your big day.

8. Do you offer custom cookie designs or packaging?
We do! Whether it's a signature color palette, a personalized label, or a one-of-a-kind flavor concept, we’ll work with you to create a gift that’s truly yours. Let’s bring your vision to life.

9. Do you offer cookie subscriptions?
We’re working on it! A Smooch subscription is coming soon—because life’s better with cookies on repeat. In the meantime, send us a message through our Contact Us page to join the waitlist and be the first to know when it launches.

10. Do you offer vegan or gluten-free options?
Yes! Our Wild & Free Fantasy cookie is both vegan and gluten-free, made with the same care and premium ingredients as all our creations. Please note that all cookies are baked in a shared kitchen, and cross-contamination is possible. For full ingredient details, visit our Ingredients Page.